Return and Refund policy

Return and Refund policy

Thank you for choosing our wholesale platform. We appreciate your business and are committed to providing high-quality products and excellent service. Given the nature of our operations and the large, often expensive volumes of items we ship, we have established the following refund policy:

1. Sample Purchase Encouragement

To ensure customer satisfaction and to help you make informed decisions, we strongly encourage all buyers to utilize our "Buy Sample" feature. Purchasing samples allows you to evaluate quality, size, and other specifications before committing to a larger order.

2. Eligibility for Refunds

Refunds will only be granted for items that are damaged or mishandled due to our error during the fulfillment process. This includes products that arrive defective or do not match the order specifications as a result of our mistake.

3. Eligibility for return

• You may return your sample order within 30 days from the date of receipt. To be eligible for a return, the samples must be unused, in their original packaging, and in resalable condition.

4. Non-Eligible Items

• Refunds will not be issued for issues related to size, volume, or specifications that differ from your expectations, provided these were correctly fulfilled based on your order details.
• Certain items are non-returnable for hygiene and safety reasons. This includes, but is not limited to:
  - Under garments (e.g., underwear, bras)
  - Swimwear
  - Perfumes and fragrances
  - Cosmetics and beauty products
  - Personal care items
  
• We encourage you to thoroughly assess samples before placing bulk orders to avoid any discrepancies.

5. Time Frame for Refund Requests

If you receive a damaged or mishandled item, please notify us within 10 business days of receiving your order to initiate a refund request.

6. How to Request a Refund

To request a refund, please contact our customer service team at return@hugedoko.com. Include your order number, a detailed description of the issue, and any relevant images to facilitate the review process.

7. Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. In such cases, we will cover the return shipping costs.

8. Return Process

If your refund request is approved, we will provide instructions for returning any affected items. All returns must be made in their original packaging and condition.

9. Refund Processing Time

Once we receive and verify the returned items, we will process your refund. Refunds will be issued to the original payment method and may take 5-7 business days to appear in your account.

Thank you for your understanding and cooperation with our refund policy. If you have any questions or need further assistance, please feel free to reach out to our customer service team. We value your partnership and look forward to serving you!